Privacy Policy

Balance My Fuel ABN:4273 0607 7108 (we, us or our) is committed to protecting your personal information. This Privacy Policy outlines how we safeguard the privacy of information you provide to us or that we collect while providing our website and health and well-being services (Services) and during our other interactions with you.

The information we collect

Personal information

Information or an opinion about an identifiable individual, regardless of whether it is true or recorded in any form.

The types of personal information we may collect about you include:

  • your name

  • images of you

  • your contact details, including email address, street address and/or telephone number

  • your employer and job title

  • your date of birth

  • your credit card or other payment information (processed through our third-party payment provider)

  • your preferences and/or opinions

  • information you provide to us, including through feedback, customer surveys or otherwise

  • your sensitive information as set out below

  • details of products and services we have provided to you or that you have inquired about, including our responses

  • support requests submitted to us and our response to you

  • your browser data (including session information and location), device details, network information, page view statistics, traffic sources, search terms, and browsing patterns

  • information about how you access and use our Services, including cookie data, your interactions with our online Services, your browser type, operating system, and Internet service provider

  • additional personal information you provide through your use of our Services, apps, linked social media platforms, and other accounts you allow us to collect from, and

  • any other personal information we request or that you or third parties provide to us.

Sensitive information

Sensitive information is a subset of personal information that receives a higher level of protection. It includes information about your racial or ethnic origin, political opinions, religion, trade union or professional memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, and biometric information.

The types of sensitive information we may collect about you include:

  • health information, including information from referral letters received from third parties such as your referring doctor;

  • information about your past and current health status;

  • information about your current and previous medications;

  • your Medicare number;

  • any other information you share during your consultation with us.

We will not collect sensitive information about you without first obtaining your consent, unless otherwise permitted by law.

How we collect personal information

We collect personal information in these ways:

Directly: You provide information to us through our website's 'contact us' form, email requests, or telephone calls.

Indirectly: We gather information through your interactions with our website, emails, phone calls, and online inquiries.

From third parties: We receive information from your referring medical professionals (including specialists and GPs), as well as from our analytics, cookie, and marketing providers. For details about cookies, see the "Cookies" section below.

Why we collect, hold, use and disclose personal information

  • Personal information: We collect, hold, use and disclose personal information to:

  • provide our Services, including specialised dietary assistance and appointment management;

  • enable your access to our applications and social media platforms;

  • communicate with you about our Services and respond to your support requests and inquiries;

  • maintain internal records and handle administration, invoicing, and billing;

  • conduct analytics, market research, and business development to improve our Services, applications, and social media platforms;

  • send you promotional materials and other information about our products and services that may interest you;

  • comply with legal obligations and resolve any disputes;

  • evaluate your employment application, if you have applied for a position with us;

  • fulfill any other purposes required or authorised by law.

Sensitive information

We only collect, hold, use and disclose sensitive information for these purposes:

purposes you have consented to;

the primary purpose of collection—providing you with dietary information, recommendations, and advice based on your goals;

secondary purposes directly related to the primary purpose, including necessary disclosures to third parties listed below to provide our Services;

contacting emergency services or your family, partner, or support person if we reasonably believe there is a serious risk to life, health, or safety, and obtaining your consent is not practical;

when required or authorised by law.

Our disclosures of personal information to third parties

We may disclose personal information to:

  • third-party service providers who help us deliver our services, including IT providers, data storage, web-hosting and server providers, email marketing providers, debt collectors, couriers, maintenance providers, marketing or advertising providers, professional advisors, and payment systems operators, and

  • our employees, contractors, and related entities.

Disclaimer

Balance My Fuel provides nutrition education and general dietary guidance only.

Services are designed to support healthy eating habits and improve food knowledge, particularly in regional and remote settings.

Information provided is not intended to diagnose, treat, cure, or prevent any medical condition and does not replace advice from a medical practitioner or other qualified health professional.

Individuals with medical conditions or specific health concerns should seek advice from their GP or relevant healthcare provider before making dietary changes.